In Our experience most of the customers need ongoing management and smooth adoption to new system when plan to move to Oracle Cloud Applications, and they realize it when they end up spending their valuable time to adopt to new system, while they can accelerate their business growth on focussing on their strategic priorities. With Jade Global expertise on helping customers to adopt and manage their day to day operations on Cloud ERP, you can focus on your key business initiatives and we can help you running your day to day operations on Cloud ERP

Benefits

  • Increased adoption to Cloud ERP for all business users, enabling single source of truth and reporting for Management

  • Optimized support coverage based on your business operations demand

  • Elasticity in the skills – Jade has complete set of Oracle Cloud Resource skill sets including SAAS, PAAS and IAAS globally

  • Comprehensive Services – Our cross-ISV and cross-functional offerings complements Oracle both on-prem and cloud with our other solutions including salesforce.com, ServiceNow, Zuora, Microsoft, Snowflake, Dell Boomi to provide one of the most comprehensive managed services offerings.Customers love “one back to pat” approach for their services.

  • Pay only for what you really need - Price Efficiencies which CFO love

  • World-Class Expertise – Along with other service offerings we provide strong expertise to guide the customers towards faster resolution.

  • Automated regression testing enabled by Xenon - Worry free Environment even after regular upgrades and patches applied on Oracle Cloud ERP platform. (Good Night Sleep for IT Operations Management Team)

  • Focus on ongoing training, problem management reduces reoccurring issues and shifts focus from keeping the lights on to value added enhancement.

We offer Gold, Silver or Bronze support Model for our customers to Support their Cloud ERP need. Once customer migrates to cloud ERP, initial period of support - Stabilization or adoption requires much more hand holding, user training as well as delivering some critical business operations reporting requirements which might have missed in initial implementation. Our Years of support experience supporting ERP systems, we understand these critical needs and transformed them to cloud ERP specific model.

We offer three models based on unique needs of our clients:

Gold Support Highlights (Useful for Global Operations team to adopt to cloud at laser speed) - 24x7 Coverage for all priorities, Complex Reports Development, Users training and hand holding

Silver Support Highlights (Useful for Global Operations teams to get highest level of support at optimized pricing) - 16X5 Coverage, On Call Priority 1 support 24x7, Complex Reports Development, 24x7 coverage during month end or critical business events period –

Bronze Support (Usually for small size organization) - 8x5 Support, 24x7 P1 Support, Sustaining operations support

Services Model Bronze Silver Gold
Technical Support via Live Chat
24x7 Coverage Only for P1 P1 and P2
Complex Report Development
Configurable Support model by Geo and Business Process
Minor report Development
Month End Support
Single Point of Contact
Application Administration (User Security and Oracle Service)
Integration Support
Monthly Patching and Upgrade Support (Test Automation Build In)
Enhancements Supports
User Training

Support Dashboard

Why should you choose Jade Global?

  • ISO 27001 and ISO 20000) certified provider for all support operations.

  • Global support Coverage (24x7, 16x5) - Catered to customers business need.

  • Our large Knowledge base supporting Cloud ERP - It means faster and price efficient operation for you.

  • Understand the true cost of operations, rather than one-time migration, our model provides guaranteed support in addition to do one-time migration to cloud ERP.

  • Get a tailored roadmap for your organization- It differs if you are retail or Manufacturing or Software business, use our expertise to help you!

  • Self Fund your cloud ERP project by using us for long term support of Cloud ERP.

Case Studies

  • A leading terminal operations company moved from Oracle EBS to Oracle Cloud Financials and reduced costs by 60%.

  • A large veterinary practice cooperative transformed and optimized its Financials and Intercompany processing by moving to Oracle Cloud

Jade Global was proactive, was prepared with their accelerator toolkit including documentation, best practices and solutions to help us with a smooth transition. We are extremely pleased with their level of commitment, flexibility and drive to make us successful.

Marc Rose

Chief Financial Officer, VPP
1

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